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Frequently asked questions

Bitvo is the most feature-rich platform in the Canadian landscape. Established in 2018, Bitvo is a crypto asset trading platform that facilitates buying, selling and trading cryptocurrencies through its best-in-class website and mobile applications. Bitvo offers eleven different cryptocurrencies, including Bitcoin, Ether, XRP, ADA (Cardano), Dogecoin, Uniswap, Bitcoin Cash, Litecoin, Dash, USDC and VCAD, Canada’s first stable coin designed for the mass market.

Bitvo differentiates itself by making transacting in cryptocurrencies easier than anyone else and offering proprietary features such as the Bitvo Same Day Guarantee, the Bitvo Cash Card and technical analysis tools. Traders new to the space can take advantage of Bitvo’s quick buys and sells at market rates. More experienced traders can utilize the Advance Trading screen, which provides access to a live order book and allows for more sophisticated order types such as limit and stop loss orders. Bitvo also offers an OTC desk, putting you in touch with live traders to execute larger orders. The Bitvo Same Day Guarantee means instant account registration, deposits and withdrawals processed the same day as received and live customer support 24/7/365. Bitvo guarantees all of this or it offers to refund your fees. And speaking of fees, Bitvo offers some of the lowest in the industry with free deposits on every method, zero trade fees, a competitive spread and a low 1% withdrawal fee. The Visa® Bitvo Cash Card allows customers to spend directly from their Bitvo account anywhere Visa® is accepted or to take out cash at over 2 million ATMs globally.

Bitvo is a regulated entity as a registered Money Service Business with FINTRAC and a Restricted Dealer under the securities laws of all provinces and territories in Canada. Additionally, Bitvo is managed and owned by a group of competent, transparent and qualified individuals comprised of seasoned financial markets and payment processing professionals (read more about the team here). Finally, Bitvo makes security a top priority. The company has never lost customer funds. Fiat funds are stored at major Canadian banks and cryptocurrencies are stored primarily in cold storage with BitGo Trust Company, a licensed trust company with the South Dakota Division of Banking with US$100 million of insurance.

We make every effort to make your funds immediately available for trading once we have received the funds. In rare cases, additional review may be required. You can see additional details in our funding methods table. The Bitvo Same Day Guarantee is our commitment to you. Click here for full details.

To withdraw funds or cryptocurrency (other than via the Bitvo Cash Card), log into your account and select “Withdraw from my Account”. Funds must be sent to an account or card controlled by you. For your security, we will not send wires to other organizations or people. Please note that you cannot withdraw any fiat currency or cryptocurrency unless you have fully completed the ID verification process. Find out more information here.

A Bitvo Cash Card will be mailed to you automatically and without charge when you fund $25,000 to your Bitvo account within a 12 month period. You can request a Bitvo Cash Card at any time for a fee of $10 plus applicable taxes. Please visit the Bitvo Cash Card page for more details.

Limits vary by method of deposit or withdrawal. Please refer to the fees page for details on funding and withdraw limits.

Once you are signed into your account, you can access your profile from the menu at the top right where it says “Welcome Back”. On this page, you will be able to change your password by selecting “Update Password” and following the prompts.

Yes, we have mobile apps for iPhone and Android! With the exception of Advanced Trading, you can enjoy all of the functionality of Bitvo’s website on its mobile apps.

Bitvo follows best-in-class cold storage policies and procedures including its utilization of offsite, third party, air-gapped cold storage that is only accessible with multiple signatures, provided by BitGo Trust Company, a licensed trust company with the South Dakota Division of Banking with US$100 million of insurance. For more information on BitGo, please click here.

A cryptocurrency (or crypto currency) is a digital asset designed to work as a medium of exchange that uses cryptography to secure its transactions, to control the creation of additional units, and to verify the transfer of assets.

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